Best practices Management Agile
9 mins read
April 18, 2024

Visual bug reporting: 8 benefits & 3 best tools

Software testing has come a long way in the past 30 years. Teams have gone from basic Excel spreadsheets to complex real-time collaborative test management solutions. Bug reporting is going through a similar evolution: using just text isn’t good enough. Let’s explore why and how you add media to your QA.

Martin Koch
Denis Matusovskiy

Benefits of capturing and logging screenshots or videos during test execution

Here are the main advantages of using media to enhance your quality assurance:

  • Videos make a bug report evident. Your colleagues may debate the likelihood, but you clearly and demonstrably took the steps that resulted in an issue
  • Major boost in mutual understanding is a key argument in favour of adding videos and screenshots. Describing an issue in plain text may lead developers on the wrong path when trying to replicate the issue. Similarly, if another tester has to take over your bug report, they may miss that a defect was not actually fixed
  • Reducing the time to reproduce the issue brings massive savings. Software engineers are some of the most expensive people on the project. Ideally, they spend their expensive time on executing revenue-generating features or thinking about how to do it. Bug reports are crucial to keep the project on track, but devs should not spend time chasing red herrings and guessing what the tester meant
  • Enabling asynchronous work is an underrated benefit of making bug reports visual. You still can clarify things with QA (and waste the extra time), but what if they are not around? Media-enhanced bug reports allow companies to integrate freelancers and/or specialists from other regions with as little hassle as possible.
  • Media files help track the bug’s lifecycle. Some issues take too long to fix even with good bug reports, and you want to avoid them in the future. Having visual evidence for how the defect first happened and still popped up after fixes is crucial. It will be the foundation for root cause analysis, the only reliable way to trace an issue and fix it once and for all.
  • Screenshots are a key element in test automation. UI testing solutions capture snapshots of your solution to identify whether the module works as intended or started to exhibit a new bug. If an automated test fails, modern solutions also illustrate issues with a screenshot of test execution that went poorly. 
  • Videos provide illustrative instructions that text usually can’t. When looking at video capture software QA people haven’t adopted yet, there are solutions that go beyond regular screen recording. You can highlight certain parts of the screen and use voiceover to talk through the issue. The tech has come a long way from YouTube tutorials with the presenter writing things in a separate notepad window.
  • Exploratory testing is perfectly complemented by media as well. When assessing the risk of a discovered issue, it is very important to see how a user could possibly achieve the same scenario. While testers have a different mindset for using the product, seeing their perspective goes a long way. 
  • Last but not only, eliminating the bus factor is the biggest argument in a sustainable work environment. Even devs and testers are fine with responding in off hours, what if they are sick? What if they are abruptly terminated because of their conduct or leave the company on short notice? Screenshots and videos (if shared) are available indefinitely. Direct messages between are not. 

Visual bug reporting is a major improvement to your QA workflows. If you are looking for more inspiration, look no further than our testing strategy template. It provides a customisable document with the best practices that we learned, implemented, and refined over 20 years of working with high-profile European businesses and government agencies.

testing strategy template

Give your testing the robust structure it deserves

Best tools for making screenshots and videos during software testing?

Let us start with first-generation, single-task tools before we move to a high-impact end-to-end solution. 

  • Google Test Recorder is a Chrome-bundled solution for testing with video capture. It is primarily designed for UX and performance testing. When you record a test, the solution not only captures the video but also saves network information that you can normally find in Chrome DevTools.

    Unfortunately, Test Recorder is one of the solutions that Google created just to abandon. It has remained as a Preview feature for over 2 years with little change. It also does not actually capture screenshots. Here’s the good news though: capturing Chrome DevTools data alongside video is not exclusive to Google’s Test Recorder. There is a tool on our list that offers the same functionality.
  • BugShot is a third-party Chrome plugin for screenshots-based bug reporting. It supports simple screenshot editing like adding markers to indicate the issue, too. Visualised defect reports can be tracked on an integrated Kanban board with the discussions functionality.

    The biggest feature omission of BugShot is that it does not offer video capture. For well-organised teams, especially with native TMS workflows, issue management will be a problem as well. The tool currently supports its own Kanban board only. BugShot has had no updates for over 4 months, so you shouldn’t bet on the developers adding integrations either.

As you can see, the ideal solution for visual bug reporting needs to be the best of two worlds. It needs to act as both a QA screenshots tool and a video capturing tool. It should have both native bug tracking and integrations with dedicated test management solutions. The best part? Such a solution already exists and enjoys active support.

Meet Capture, the ultimate tool for visualised testing. It leverages native Google Chrome’s DevTools to get network and performance information, makes data-rich and visual reporting simple for non-tech people, and adds extra functionality on top. Capture is developed by aqua cloud GmbH, a company with over 20 years of QA software development and IT consulting experience.

Capture bug recording

Capture both creates the entire bug report and makes it visual. Every test execution done with Capture will auto-generate a full log of actions with timestamps, OS & device info, cookies, and network data from Google DevTools. You can both record videos and take screenshots. The image library comes with a neat editor to crop, highlight, and even add blur where needed.

As for storage, you can download files locally, save screenshots of the QA process steps in a Capture workspace, or send everything to external tools. The current list of integrations includes Jira and aqua, an AI test management software that has been in the market for over 10 years. While the Capture bug reporting solution works independently, it truly shines when you use it with aqua.

The next-gen solution for visual bug reporting

Try Capture


Filing a bug report with actual results in plain text just doesn’t cut it. The more complex software gets, the more time devs will spend trying to replicate bugs based on archaic reports. Adding a screenshot is how you get at least a passable bug report.

What do you need for a modern and actionable bug report? Contextualised visuals, a timestamped breakdown of actions, device & network information. Put all these materials in a shared environment with one click to trace any issue — and you get A+ defect tracking. 

Luckily, we’ve already done the hard work. The all-in-one visualised testing tool you need is Capture. You can use it alongside any TMS, and it costs €0 to get started. Using videos and screenshots in bug reports will save time and free up development resources.

Visual bug reporting to meet market demands

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How do you write a visual bug report?

When writing a visual bug report, start with a clear and descriptive title summarising the issue. Provide a brief description explaining where and how the bug occurred, along with steps to reproduce it. Include screenshots or screen recordings highlighting the problem area and annotate them if necessary. Specify the environment details, such as operating system and browser version, and assess the severity and impact of the bug on the user experience. Finally, offer any additional context or information that may aid in understanding or resolving the visual bug.

What is a visual bug?

A visual bug, also known as a graphical user interface (GUI) bug, is a defect in a software application’s appearance or layout. It occurs when the visual elements of the user interface, such as images, text, colours, or formatting, do not display or behave as intended. Visual bugs can include issues like misaligned elements, incorrect colours, overlapping text, or distorted images, which affect the usability, aesthetics, and overall user experience of the software. Identifying and resolving visual bugs is essential for ensuring the quality and professionalism of the software product.

Is it important to create screenshots and videos during the QA process?

It is crucial to document your QA process with visuals. Screenshots and videos simplify bug reproduction, minimise excessive communication, and verify that issues are fixed for good.

What are the best tools for creating screenshots and videos during the testing process?

The best solutions for visual QA can not only save screenshots and videos, but create a log of actions and interact with your TMS as well. Capture is a good example: both images/videos and log of actions can be sent to Jira, added to aqua TMS tickets, or saved locally.

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