aqua boosts retention in the insurance sector

32% of insurance customers switch providers after one bad experience. aqua’s robust test management solution helps you prevent issues before they happen

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Insurance giant with over €3 billion premium income increased customer retention by 8% through proper testing

A well-established insurance company in Germany had their retention rate for young clients drop to 71%. The driver group in the motor vehicle calculation tool was not fully implemented.

aqua helped identify the error and optimize the performance of the calculation engine. Our experience of testing in insurance sector paved the way for an 8% reduction in customer churn during the first years of the client relationship

Biggest challenges for the insurance company

Our work with the client started with a QA audit to identify the biggest bottlenecks in the workflow and challenges behind them. Below are the initial findings

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Stability

Mobile app struggled to handle a spike in claims, such as road accidents in poor weather and peaks of Covid waves

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Thin Margins

When expanding into new industries, the company struggled to navigate old test cases. With margins slim as ever, doing the same work twice made a dent in the bottom line

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Excel-Induced Errors

New features mandated manual changes to Excel-powered test cases, dozens at a time. QA specialists would occasionally not substitute test steps in one or two test cases where they should have

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Traceability

Lack of a insurance software testing hub made it difficult to see what defects needed to be fixed, what priority they have, and whether the defects were actually fixed

Key aqua features that save time and money for Insurance

aqua helped the client ditch Excel, optimize a wide range of testing procedures, and synchronize development effort with:

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Test automation at large

aqua’s API enabled the company to automate stability tests and ensure clients (6M active policies) can always file claims and access their policy on the mobile app

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CS-Led testing migration

Our customer success team assisted in aqua adoption, from moving the testing infrastructure to setting up standardized & reusable test cases across all insurance types

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Nested test cases

With reusable test cases, the QA team does not spend time recreating them from scratch. Your specialists can plan testing more accurately and keep test cases up-to-date

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System logging & reporting

Aqua records a tampering-proof log of changes done by all employees. The log meets the traceability requirements of ISO 9001 certification as well as BRSG and IFRS 17 requirements

Traceability

Many companies can track bugs and test their software development fine without a pro-tracking system. But aqua brings full traceability to your organization and helps you to find answers to the most important questions in a matter of minutes

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Is this requirement tested at all/ tested enough?

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Who did test that and how?

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What did they do exactly to verify it works?

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With what kind of data? User inputs?

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What version have they tested, in which browser & OS?

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Have the test cases been reviewed and possibly updated after the requirement changed?

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What defects have been found? Have they been retested? How exactly have they been retested?

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Who did change the requirement? What has been changed?

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We speak your language and understand your needs — free brief QA audit for insurance companies
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Data records in test management tool aqua
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Full traceability makes audits a breeze

We know how failed audits can be a huge time sink. You now have to wait double the time before the product goes live, not to mention the extra stress. aqua got you covered. We’ve been working on QA testing in insurance for 20 years, so we know the necessary requirements and made aqua fit them.

This depth of logging is useful for more than audits. You can get notified about certain changes to a ticket, visually compare the changes, and revert them if necessary

Agile functionality with aqua test management tool
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Agile and integrations save money

Modern software development is an iterative process, where something new is ready at least every two weeks. Prioritizing the right features and optimizing the workload is how you make the most out of the time that your developers and QA specialists spend on the project.

aqua is packed with agile functionality including:

1. Planning board to visualize state of the work items, see their status, and move new and existing items into a new sprint

2. Scrum board to see all artifacts of an aqua sprint

3. Burn down chart to track how artifacts are actually progressing

Security with aqua test management tool
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Choose Cloud or On-Premise and protect your data with LDAP

With aqua, you’re in control of where you want your data to be stored. We offer two deployment models:

*Private Cloud with data securely stored on aqua’s EU servers. You save money on set up and upkeep costs and do not spend time maintaining the server

*On-Premise with aqua instance deployed to your company’s servers. You can still use our specialists for maintenance and updates — or manage your aqua server completely in-house

aqua supports authentication with LDAP. You can import your existing LDAP database to aqua, so employees will not have to sign up for your aqua server separately. Aqua also supports SSO (Single Sign On) and can be integrated with your identity management systems

aqua integrates all the most popular tools among testers
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JIRA

Link individual aqua test cases to JIRA issues, create issues for JIRA in aqua, and even execute aqua test cases within Jira

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PowerShell and UnixShell

Perform shell tests and utilize shell scripts no matter the OS

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Ranorex

Automate testing for your web, mobile, and desktop software

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Jenkins

Harness continuous integration and continuous delivery with industry’s leading automation server

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UFT

Utilize a 20-year-old solution for automating functional and regression testing

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Selenium

Test web applications efficiently with Selenium’s simple web browser automation solution

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JMeter

Run load testing enhanced by dozens of third-party plugins

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Database MSSQL

Automate database testing for databases powered by MSSQL

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SoapUI

Nail manual and automated API testing

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Database Oracle

Automate database testing for databases powered by Database Oracle and MySQL

and of course, REST API

You can connect aqua with any tool that your company uses for testing or any other purposes. It doesn't matter if the other tool is too new or niche: REST API is a universal answer

Migration
Switching to aqua is simple as that and cost-effective

Compared to other vendors, you don't need additional costly migration projects. aqua’s team has developed a migration solution that drastically reduces migration time. It reads all data from your current software, converts it into suitable formats, then writes it to aqua, allowing to:

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Migrate huge data volumes

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Fulfill explicit compliance regulations

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Ensure revision security throughout the migration

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Preserve expanded File history right after the migration is done

Migration to aqua on average takes 1 day

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Create a configuration matching the structure of your existing system

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Export data or use our migration tool to extract it

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Our migration tool converts all read-out data into a needed format and imports it right to aqua

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Thanks to the intuitive interface, your testers master most of aqua’s functions after just a few hours

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Read our product guide to learn what features make aqua a money-saver for regulated industries

Our clients speak for us

Companies that want to keep up with digital change trust in aqua

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“I was surprised to find such a comprehensive and mature tool for test management in the German market without having taken it seriously beforehand. aqua offers a connection to our existing tools like J-Meter, Jira and SoapUI. We have successfully replaced Testlink and have achieved impressive transparency across the entire QA.”

Jörg Großmann, Head of Development, Bank 11
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“For many years, aqua has been the central component of our test management. Further test automation and test tools as well as databases are connected around aqua. The aqua support and development team is a reliable partner for the implementation of the customer requirements of the KBA.”

Jörn-Hendrick Sörensen, Test Manager, KBA
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“Manual test cases are easily automated with aqua. Seamless integration with test automation tools helps here. Test cases can then be executed with different test data, thanks to variable sets maintained in aqua.”

Dennis Seidel, QA Specialist, megapharm
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“Thanks to aqua we were able to take our test management to a new level. The possibility to design modular and parameterizable test cases leads to a very slim structure, enables a high reusability and accelerates the creation of new tests. We are happy to have chosen aqua.”

Slavcho Mavrodiev, Head of Software Development, CREM SOLUTIONS
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And if you have any questions, please email or call us at +49 (0)221 4744101 49