A good bug report template will significantly impact your QA process. It ensures that all the necessary information is in the report, helps to standardise the bug-reporting process, and saves you time and effort in the long run.Ā
In this article, we will provide you with a free bug report template that will alleviate your struggles and improve your QA process.
Which items should be in the bug reporting template?
Before we dive into the step-by-step process of creating a bug-tracking template, let’s review the essential items in the bug report. The following are the most critical elements to include in a template:Ā
- Summary: This section should provide a brief and clear overview of the issue or bug. It should be a one-sentence statement that summarises the problem at hand.Ā
- Description: This section should include a detailed bug description. It should be thorough and provide enough detail for the developer to understand the issue and how to reproduce it. If the bug was discovered during automated testing, you should add the test automation tool that you used and how it contributed to the discovery.
- Severity: The bug’s severity refers to its impact on the user experience. These severity levels include Blocker, Major, Minor, and Cosmetic.Ā
- Priority: It should indicate the priority of the bug, which is usually based on its impact on the user and business. Priority levels include Critical, High, Medium, and Low.Ā
- Steps to reproduce: Here’s where you make or break your bug report – throw in numbered steps that actually work. Start with what needs to be set up first, then walk through each click, tap, or action in the exact order things went sideways. The golden rule is that another developer should be able to follow your breadcrumbs and hit the same wall you did. Skip the vague descriptions and get specific about the sequence – it’s the difference between a bug that gets fixed fast and one that sits in limbo for months.
- Expected result: It should describe the desired result before the bug appears. This section helps the developer compare the expected result with the actual one.Ā
- Actual result: This section should describe the actual result of the issue or bug. It helps the developer understand the current behaviour and how different it is from the expected result.Ā
- Environment: Your bug template needs to grab the specifics that’ll make or break reproduction – browser type and version, OS details, device specs, and which environment you’re testing in. But you don’t need to manually track all this stuff. Smart move would be hooking up tools that auto-capture environment data when bugs get logged. This alone cuts back-and-forth debugging time, since developers won’t be playing twenty questions about your setup. Start by adding just three fields: browser version, OS, and environment type – you can expand from there once the habit sticks.
- Attachments: These include any relevant attachments, such as screenshots, videos, or logs. They can provide additional context and help to understand the issue better.Ā
Among the items above, it is important to be able to differentiate these two: priority and severity. When creating a bug report template, it’s important to include fields for both. These fields may not be filled out by the person filing the bug report, as they may not have a full understanding of the impact or priority of the issue. In such cases, it is up to the development team to assess and assign severity and priority levels to each reported bug.
It’s also crucial to understand the difference between severity and priority. While they are often used interchangeably, they have distinct meanings. Severity refers to the impact that a bug has on the user experience and/or business, while Priority refers to the urgency or importance of addressing the issue. A high-severity bug may not necessarily have the highest priority if other severe bugs must be addressed first.Ā Ā
By including severity and priority in the bug report template separately, teams can ensure that they assess and prioritise issues appropriately. This can help streamline the bug-fixing process and ensure that the most critical issues are addressed first.
If you’re looking for an easier way to report bugs and streamline your QA process, Capture is the solution for you. With Capture, you can easily record videos, take screenshots, and annotate them to provide developers with clear and concise bug reports. Plus, it automatically includes system information, console logs, and network information. You have all the data if you can’t reproduce the issue or the person reporting the bug does not know how to collect it.
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Popular Bug Reporting Templates for Modern Tools
Every team operates differently, and your bug tracking setup should reflect that. Most popular tools like Jira, GitHub, Trello, and Asana let you build custom bug report templates that actually fit how your team works.Ā
Start by matching your template fields directly to what your tracking system can capture automatically. Tools like Marker.io can push annotated screenshots, browser data, and environment details straight into your tracker without manual data entry. This cuts reporting time significantly while reducing human error.Ā
Watch out for the common mistake of over-customising templates ā if your form has more than 8 required fields, you’re probably asking for too much upfront. Focus on the essentials: reproduction steps, expected vs actual results, and environment details. Your team will thank you when bugs get fixed faster instead of sitting in ‘needs more info’ limbo.
How to write a bug reporting template step-by-step
Creating a template for an organisation is a crucial step towards standardisation and streamlining operations. A template not only provides a consistent structure but also ensures that critical information is captured accurately and in a standardised format. You should know the essential items that a template should include, how to create rules and automated checks to ensure that mandatory fields are filled out, and how to integrate the template into the software used by the organisation.
Now that you know what should be included in the bug report template in software testing, let’s move on to the steps to get the maximum out of it.Ā
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1Make sure all necessary items are in the bug reporting template: As mentioned above, title, description, severity, priority, assignee, and attachments are the pieces of a bug report.
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2Create rules and automated checks: To ensure that mandatory fields are filled out when submitting a bug report, you can put rules and checks in place. These checks can be automated in various ways, such as using a form validation library, customising the issue tracker software, or creating a custom script. For example, a rule can be put in place to prevent the submission of an issue without a title, description, or severity rating.
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3Introduce the template into the software: Working in a QA tool, you can usually make a template with all the fields your bug report template requires. If you use a general-purpose issue tracker that lacks flexibility, consider connecting a third-party solution to integrate it with your dev effort. Good documentation and regular feedback on bug report tickets will help you adopt a template faster as well.Ā
To improve collaboration between QA professionals and developers, you might also consider using issue tracking software. Good bug-tracking software will help you create customisable bug reports and make the entire software development process smoother. It will save you time and improve efficiency to achieve the best results.
Tips to Ensure High-Quality Bug Reports
A solid bug report can make the difference between a quick fix and weeks of back-and-forth confusion.
Start with clear, action-focused titles that tell developers exactly what broke. Before hitting submit, do a quick scan for duplicates: this saves everyone time and keeps your team’s workflow clean. Your reproduction steps should be bulletproof; write them like you’re explaining to someone who’s never seen the app before. Screenshots or screen recordings? Always include them when you can see the problem.
Don’t forget the basics: which browser, operating system, and specific page or feature went wrong. Here’s a pro tip: set up a monthly team review of recent bug reports. You’ll spot patterns in what info gets missed and tighten up your process. Studies show teams that do this see nearly 40% faster resolution times. When QA and developers speak the same language, bugs get squashed faster and products ship stronger.
Example of a bug reporting template
Here is a sample of a bug-reporting template you can copy and use for your own QA process:Ā
- Summary
Brief description of the bug - Description
A detailed description of the issue. - Priority
Critical, high, medium, or low. - Severity
Blocker, major, minor, or cosmetic. - Steps to reproduce
Detailed steps to reproduce the bug, specific inputs, and expected and actual outputs. - Expected result
Description of the expected result. - Actual result
Description of the actual result of the bug or the issue. - Environment
Details of the environment in which the bug was found, such as browser, OS, and device. - Additional elements
Due date, tester name, and developer name.
"Reminds me of the awesome bug report I saw once: 'Everything is broken. Steps to reproduce: do anything. Expected result: it should work'".
Conclusion
A well-written bug-reporting template can become an essential component of an effective QA process. Using the standardised format, you can ensure you capture all relevant information, which will help the development team track and resolve the issues efficiently. When designing your template, be sure to include all the necessary elements mentioned in this article. Additionally, you can consider customising your template to suit your team’s specific needs and requirements.Ā
The ultimate goal of a bug report template in software testing is to ensure better communication between QA and dev teams, find the issues in time and resolve them quickly to deliver a high-quality end product. So why not take a giant step toward streamlining your QA processes?
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