aqua boosts retention in the insurance sector with AI

32% of insurance customers switch providers after one bad experience. aqua’s robust test management solution helps you prevent issues before they happen

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Insurance giant with over €3 billion premium income increased customer retention by 8% through proper testing

A well-established insurance company in Germany had their retention rate for young clients drop to 71%. The driver group in the motor vehicle calculation tool was not fully implemented.

aqua helped identify the error and optimize the performance of the calculation engine. Our experience of testing in insurance sector paved the way for an 8% reduction in customer churn during the first years of the client relationship

Biggest challenges for the insurance company

Our work with the client started with a QA audit to identify the biggest bottlenecks in the workflow and challenges behind them. Below are the initial findings

Stability

Mobile app struggled to handle a spike in claims, such as road accidents in poor weather and peaks of Covid waves

Thin Margins

Without insurance application testing, the company struggled to navigate old test cases when expanding into new industries. With margins slim as ever, doing the same work twice made a dent in the bottom line

Excel-Induced Errors

New features mandated manual changes to Excel-powered test cases, dozens at a time. QA specialists would occasionally not substitute test steps in one or two test cases where they should have

Traceability

Lack of a insurance software testing hub made it difficult to see what defects needed to be fixed, what priority they have, and whether the defects were actually fixed

Key aqua features that save time and money for Insurance

aqua helped the client ditch Excel, optimize a wide range of testing procedures, and synchronize development effort with:

AI to test faster than ever

Open a requirement and auto-create an entire aqua test case covering it. Describe a test in plain words and get full test steps for it. Auto-prioritise your test cases to see which tests you absolutely must execute before deploying

Test automation at large

With aqua's API, insurance app testing was automated, ensuring uninterrupted access for clients with 6 million active policies to file claims and manage their policies through the mobile app

CS-Led testing migration

Our customer success team assisted in aqua adoption, from moving the testing infrastructure to setting up standardized & reusable test cases across all insurance types

System logging & reporting

Aqua records a tampering-proof log of changes done by all employees. The log meets the traceability requirements of ISO 9001 certification as well as BRSG and IFRS 17 requirements

Traceability

Many companies can track bugs and test their software development fine without a pro-tracking system. But aqua brings full traceability to your organization and helps you to find answers to the most important questions in a matter of minutes

Is this requirement tested at all/ tested enough?

Who did test that and how?

What did they do exactly to verify it works?

With what kind of data? User inputs?

What version have they tested, in which browser & OS?

Have the test cases been reviewed and possibly updated after the requirement changed?

What defects have been found? Have they been retested? How exactly have they been retested?

Who did change the requirement? What has been changed?

“At aqua, we've helped world's most innovative teams optimise their testing process for 20+ years already.”

Paul Elsner CSO at aqua

Explore how aqua meets the challenges of your team!

Data records in test management tool aqua

Full traceability makes audits a breeze

We know how failed audits can be a huge time sink. You now have to wait double the time before the product goes live, not to mention the extra stress. aqua got you covered. We’ve been working on QA testing in insurance for 20 years, so we know the necessary requirements and made aqua fit them.

This depth of logging is useful for more than audits. You can get notified about certain changes to a ticket, visually compare the changes, and revert them if necessary

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Agile functionality with aqua test management tool

Agile and integrations save money

Modern software development is an iterative process, where something new is ready at least every two weeks. Prioritizing the right features and optimizing the workload is how you make the most out of the time that your developers and QA specialists spend on the project.

aqua is packed with agile functionality including:

1. Planning board to visualize state of the work items, see their status, and move new and existing items into a new sprint

2. Scrum board to see all artifacts of an aqua sprint

3. Burn down chart to track how artifacts are actually progressing

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Choose Cloud or On-Premise and protect your data with LDAP

With aqua, you’re in control of where you want your data to be stored. We offer two deployment models:

*Private Cloud with data securely stored on aqua’s EU servers. You save money on set up and upkeep costs and do not spend time maintaining the server

*On-Premise with aqua instance deployed to your company’s servers. You can still use our specialists for maintenance and updates — or manage your aqua server completely in-house

aqua supports authentication with LDAP. You can import your existing LDAP database to aqua, so employees will not have to sign up for your aqua server separately. Aqua also supports SSO (Single Sign On) and can be integrated with your identity management systems

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Next-level web testing

aqua Test Recorder is our Chrome extension that makes web testing a breeze. It removes the hassle and distraction of opening the test management solution every time your QA specialists need to file a bug report or run a test case.

Here’s what you can do with the extension:

Record interactions on web pages
Edit the captured data
Leave comments or notes for additional context
Take screenshots and annotate them
Send findings to your aqua server

The extension is available to all aqua users at no extra cost.

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Integration

aqua integrates with all the most popular tools among testers:

JIRA

Link individual aqua test cases to JIRA issues, create issues for JIRA in aqua, and even execute aqua test cases within Jira.

UnixShell

Perform shell tests and utilise shell scripts no matter the OS

Ranorex

Automate testing for your web, mobile, and desktop software

Jenkins

Harness continuous integration and continuous delivery with industry’s leading automation server

UFT

Utilise a 20-year-old solution for automating functional and regression testing

Selenium

Test web applications efficiently with Selenium’s simple web browser automation solution

JMeter

Run load testing enhanced by dozens of third-party plugins

MSSQL

Automate database testing for databases powered by MSSQL

SoapUI

Nail manual and automated API testing

Oracle

Automate database testing for databases powered by Database Oracle and MySQL

and of course, REST API

You can connect aqua with any tool that your company uses for testing or any other purpose. It doesn't matter if the other tool is too new or niche: REST API is a universal answer

Migration

Switching to aqua is simple as that and cost-effective

Compared to other vendors, you don't need additional costly migration projects. aqua’s team has developed a migration solution that drastically reduces migration time. It reads all data from your current software, converts it into suitable formats, then writes it to aqua, allowing to:

Migrate huge data volumes

Fulfill explicit compliance regulations

Ensure revision security throughout the migration

Preserve expanded File history right after the migration is done

Migration to aqua on average takes 1 day

Create a configuration matching the structure of your existing system

Export data or use our migration tool to extract it

Our migration tool converts all read-out data into a needed format and imports it right to aqua

Thanks to the intuitive interface, your testers master most of aqua’s functions after just a few hours

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product tour

Read our product guide to learn what features make aqua a money-saver for regulated industries

Read aqua product guide

Our clients speak for us

Companies that want to keep up with digital change trust in aqua

“I was surprised to find such a comprehensive and mature tool for test management in the German market without having taken it seriously beforehand.”

Jörg Großmann, Head of Development, Bank 11

“The aqua support and development team is a reliable partner for the implementation of the customer requirements of the KBA.”

Jörn-Hendrick Sörensen, Test Manager, KBA

“Manual test cases are easily automated with aqua. Seamless integration with test automation tools helps here.”

Dennis Seidel, QA Specialist, megapharm

“The possibility to design modular and parameterizable test cases leads to a very slim structure, enables a high reusability and accelerates the creation of new tests.”

Slavcho Mavrodiev, Head of Software Development, CREM SOLUTIONS

Our clients speak for us

“The possibility to design modular and parameterizable test cases leads to a very slim structure, enables a high reusability and accelerates the creation of new tests.”

“I was surprised to find such a comprehensive and mature tool for test management in the German market without having taken it seriously beforehand.”

Jörg Großmann, Head of Development, Bank 11

“The aqua support and development team is a reliable partner for the implementation of the customer requirements of the KBA.”

Jörn-Hendrick Sörensen, Test Manager, KBA

“Manual test cases are easily automated with aqua. Seamless integration with test automation tools helps here.”

Dennis Seidel, QA Specialist, megapharm

“The possibility to design modular and parameterizable test cases leads to a very slim structure, enables a high reusability and accelerates the creation of new…

Slavcho Mavrodiev, Head of Software Development, CREM SOLUTIONS

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And if you have any questions, please email or call us at +49 (0)221 689 43 080

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